Returns and Refunds Policy

At mawomens.com, customer satisfaction is an essential part of our service philosophy. We understand that sometimes a purchase may not fully meet your expectations, and for this reason, we have established a clear and customer-oriented returns and refunds policy. This policy is designed to ensure fairness, transparency, and ease throughout the return and refund process while protecting the integrity of our products and operations.

Eligibility for Returns

Items purchased from mawomens.com may be eligible for return provided they meet specific conditions. Returned products must be in their original condition, meaning they should be unused, unworn, unwashed, and free from any signs of damage or alteration. All original tags, labels, and packaging should remain intact and attached as originally provided. Products that show evidence of wear, modification, or improper handling may not qualify for a return or refund.

Certain items may be excluded from return eligibility due to hygiene, safety, or product integrity considerations. These exclusions are determined to ensure that all customers receive products in pristine condition and that quality standards are consistently maintained.

Return Authorization Process

To initiate a return, customers must follow the return authorization procedure outlined on mawomens.com. Returns submitted without proper authorization may not be accepted. This process allows us to efficiently track returned items, verify eligibility, and ensure that each return is handled accurately and promptly.

Once a return request is submitted and approved, customers should carefully package the item to prevent damage during transit. Responsibility for ensuring the product arrives in acceptable condition rests with the customer until the return is fully processed.

Condition Assessment

All returned items are subject to inspection upon receipt. Our team carefully examines each product to confirm that it meets return eligibility criteria. If a returned item does not meet these standards, it may be declined and sent back to the customer without a refund. This quality control step is essential to maintain fairness and product standards for all shoppers.

Refund Method

Approved refunds are issued using the original payment method whenever possible. Refunds apply only to the returned item itself and do not extend to services or circumstances outside the scope of the original purchase. In certain cases, alternative refund methods may be applied based on payment processing limitations or platform requirements.

Refunds are processed only after the returned item has been received, inspected, and approved. Customers will be notified once the refund process has been completed successfully.

Exchanges

At this time, direct exchanges may not be offered. Customers seeking a different size, color, or style are encouraged to place a new order after completing the return process for the original item. This approach helps ensure inventory accuracy and allows customers to receive the desired item without unnecessary delays or complications.

Non-Returnable Items

Some products may be designated as final sale or non-returnable. These items are clearly identified at the time of purchase. Orders containing such items are not eligible for return or refund unless required by applicable consumer protection laws. Customers are advised to review product descriptions carefully before completing their purchase.

Damaged or Incorrect Items

If a customer receives an item that is defective, damaged, or not consistent with the original order, they should report the issue through the appropriate support channel on mawomens.com. Such cases are reviewed individually to determine the appropriate resolution. Proof of the issue may be required to assist in verification and ensure a fair outcome.

Policy Updates

This returns and refunds policy may be updated periodically to reflect changes in business practices, legal requirements, or operational needs. Any revisions will be posted on mawomens.com, and continued use of the site constitutes acceptance of the updated terms.

Commitment to Fairness

Our goal is to provide a reliable and respectful shopping experience. We aim to resolve return and refund requests in a manner that balances customer satisfaction with operational integrity. By adhering to this policy, customers help us maintain consistent service quality and ensure that mawomens.com remains a trusted destination for online shopping.

If you have questions regarding this policy, please refer to the support resources available on mawomens.com for further guidance.